General Questions
Q: What services does Infinite Discovery Travel offer?
A: Infinite Discovery Travel specializes in creating customized travel itineraries, booking flights, hotels, and rental cars, organizing guided tours and excursions, and providing travel insurance. We also offer special packages for honeymoons, family vacations, and adventure travel.
Q: How can I contact Infinite Discovery Travel?
A: You can reach us via phone at (832) 848-0456, email at info@infinitediscoverytravel.com, or visit our website's contact page to fill out a form. Our customer service team is available Monday through Friday from 10 AM to 6 PM.
Q: Do you offer travel packages for groups?
A: Yes, we offer customized group travel packages for various group sizes and types, including corporate retreats, family reunions, and school trips. Contact us to discuss your group’s specific needs.
Q: Can you help with last-minute travel plans?
A: Absolutely! Our team is experienced in handling last-minute travel arrangements. Contact us directly for urgent travel needs, and we will do our best to accommodate your request.
Bookings and Payments
Q: How do I book a trip with Infinite Discovery Travel?
A: You can book a trip by visiting our website, calling our office, or emailing us. One of our travel consultants will assist you in planning and booking your travel itinerary.
Q: What forms of payment do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express). For detailed payment options, please consult with your travel consultant.
Q: Is a deposit required to book a trip?
A: Yes, a deposit is typically required to secure your booking. The amount varies depending on the type of trip and services booked. Your travel consultant will provide specific details during the booking process.
Q: Do you offer payment plans?
A: Yes, we offer flexible payment plans to help you manage the cost of your trip. Our travel consultants can provide you with detailed information and help set up a payment plan that works for you.
Q: Do you offer financing?
A: Yes, we have financing options available through our partners. Financing allows you to spread the cost of your trip over a longer period. Please speak with your travel consultant for more details on financing options and how to apply.
Cancellations and Refunds
Q: What is your cancellation policy?
A: Our cancellation policy varies depending on the type of travel service booked. Detailed cancellation terms and conditions will be provided at the time of booking. Please contact us for specific information related to your booking.
Q: How do I request a refund?
A: To request a refund, contact your travel consultant directly. Refund eligibility and processing times vary based on the terms of your booking and the policies of our travel partners.
Q: What if my trip is canceled due to unforeseen circumstances?
A: If your trip is canceled due to unforeseen circumstances (e.g., natural disasters, pandemics), we will work with our travel partners to secure refunds or reschedule your travel plans. Travel insurance is highly recommended to cover such situations.
Q: Do you offer travel insurance?
A: Yes, we offer comprehensive travel insurance options to protect your trip. Coverage can include trip cancellation, medical emergencies, lost luggage, and more. Your travel consultant can help you choose the right policy for your needs.
Q: Is travel insurance mandatory?
A: While travel insurance is not mandatory, it is highly recommended to protect your investment and provide peace of mind during your travels.
Q: Can you accommodate special dietary requirements?
A: Yes, we can make arrangements for special dietary requirements. Please inform your travel consultant of any dietary needs when booking your trip.
Q: Do you provide accessibility services?
A: We strive to accommodate travelers with accessibility needs. Please provide details of your requirements to your travel consultant, and we will make the necessary arrangements.
Q: Can I request a specific tour guide or accommodation?
A: Specific requests for tour guides or accommodations can be made, and we will do our best to fulfill them based on availability. Please discuss your preferences with your travel consultant during the booking process.
If you have any other questions or need further assistance, please do not hesitate to contact us. We look forward to helping you create an unforgettable travel experience!